Returns & Exchanges

At Insoles, we want you to walk with absolute confidence; if your fit isn't perfect, you can return or exchange your items within 30 days of delivery. All products must be in their original, unworn condition with the packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original box.

3

Ship the Package

Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.

4

Receive Your Refund

After our team inspects the returned goods, we will process your refund or ship your replacement within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing